Zurich Tour Including Lake Cruise and Lindt Home of Chocolate

Dear Ginger_W, Thank you very much for joining our tour to the Lindt Home of Chocolate and for sharing your feedback with us! We are sorry to hear that you were not expecting a bilingual tour. Our city tours are very popular with guests from all over the world. Most of our guests speak English, but many local visitors appreciate that we conduct the tour bilingually. We have now updated the tour description on Viator and hope to avoid similar incidents in the future. Unfortunately, we cannot slow down at interesting sights without compromising road safety. Thus, our tour guides may comment on certain sights a little before or after they actually pass. Even so, we will be happy to pass on your feedback to your tour guide as a suggestion for improvement. We are glad to hear that the chocolate experience made up for some of the inconvenience caused and hope that you will keep fond memories of your trip. Thank you again for helping us improve our services with your feedback! Best regards, Your Best of Switzerland Tours Team

Dear Vivek, Thank you very much for sharing your experience with us! We are truly sorry to hear that you missed the scheduled departure of our tour. All guests are requested to arrive 15 minutes prior to departure for check-in and are provided with an emergency number to call in case they have any difficulties finding their way to the meeting point). Out of consideration for all punctual guests, we unfortunately cannot hold the bus longer than 5 minutes for any late arrivals. Our colleague at check-in provided you with instructions on how to meet the group at a later point during the tour, so that you still got to enjoy the second half of the tour rather than loosing your payment. As you missed the official city tour and only joined the tour for the lake cruise and the audio-guided tour of the Lindt Home of Chocolate, we can understand that the information provided has seemed very sparse to you. However, we kindly ask you to understand that it is simply not possible to repeat all the information provided for late guests without hindering the experience of the rest of the group. Should you ever find your way back to Zurich, we kindly invite you to participate in our Best of Zurich City Tour (2 1/4 hours) to make up for the missing information about the fascinating history of our city and its people! Best regards, Your Best of Switzerland Tours Team

Dear Linda_V Thank you very much for joining one of our city tours and for having taken the time to review your experience. We are truly sorry to read that the tour did not meet your expectations and that several factors have led to you leaving the tour early. While we would wish that all participants respect the rules of conduct on a shared group tour, it would have been the tour guide’s duty to respectfully remind passengers to avoid noise during the tour to make sure everyone feels comfortable and can hear the comments during the tour. Due to unexpected high traffic in the city at the end of summer vacations and constantly changing construction works, it was a challenge for both guide and driver to operate the tour as per the standard itinerary. We sincerely apologize for the amended itinerary. Our tours are operated under an approved safety concept which includes the obligation of wearing masks while onboard the vehicle and hand disinfection by dispensers and individual wipes. All our guides are familiar with the procedures and it is their duty to announce the measures at the start of the tour and announce reminders throughout the tour, just like wearing the seat belts. We have already addressed this important matter with our tour guide and the whole team to make sure the procedures are enforced and followed thoroughly. It is a pity that you did not get to enjoy the relaxing boat ride on Lake Zürich as well as the visit of the new Lindt Home of Chocolate with admission to the chocolate museum as we are sure that these activities would have been a positive end of the afternoon. We hope that you have enjoyed the rest of your stay in Switzerland and would be happy to welcome you again on our tours to convince you of the high-quality standards we usually stand for. Kind regards Best of Switzerland Tours

Dear Harris, Thank you very much for taking the time to rate your experience with us. We are pleased to hear that you were satisfied with our coach and much more so with our customer service - your words really mean a lot to us! We hope that you enjoy the rest of your stay and look forward to welcoming you back on tour on your next trip to Switzerland. Best regards, Best of Switzerland Tours