Whale-Watching Tour from Vancouver

Hello Guest, Thank you for your kind words! We are thrilled to hear you found our staff friendly and informative. Thank you for choosing Vancouver Whale Watch. Kindly,

Hello Mila, Thank you for leaving us a review! We are so pleased to hear you found the tour informative and enjoyed all of your interactions with our staff. It sounds like you had a wonderful day out on the water and got to see tons of marine wildlife. Thank you for choosing Vancouver Whale Watch! Kindly,

Hello Guest, Thank you for taking the time to leave us a review! We're happy to hear that you had a fantastic experience with us and were able to see Orcas so quickly. Hopefully you'll be able to observe a Humpback whale next time. Thank you for choosing Vancouver Whale Watch!

Hello Guest, Thank you for taking the time to write us a review. The cost for each person with the shuttle is $170 per person so you shouldn’t have been charged more than $340 in total. Even though you did book through a third-party website; we did double check to see it doesn’t charge any additional fee. Our apologies that the water was not cold. We do prepare the little bags we hand out on the morning of the tour, so the water would be room temperature when we gave it to you. We do have additional water on board that is kept in the shade on the back of the boat that passengers can always ask for. As for the concern with the shuttle bus temperature, we did discuss this concern with our shuttle driver and he did mention that the AC was only turned on later in the ride. Not all passengers wish to have the AC turned on so we don’t always have it running. But we will consider your concern and address it with our drivers. Please note that our driver would have been more than happy to turn on the AC had he known your lunch was spoiling. We do not offer lunch services on our tours, as advertised on our website. However, through our office staff, we do recommend to our guests to pack lunch for the trip or we have the option to pre-order lunch through us at a low cost. We have never had a passenger get lost in the 150-yard walk down to our boat from our office. However, if anyone is ever confused with directions our office staff is more than happy to walk them down. That is very unfortunate that someone in your group got seasick. Unfortunately, this is not our responsibility as we do not have legal rights to provide our passengers with any seasickness remedies. This is the responsibility of the person if they know that they are prone to motion sickness. Our staff are there to help the person in need by providing a sick bag, paper towel and ginger candy. As we can appreciate the awful feeling of being seasick we cannot turn our trip around and end the tour for everyone on the boat. Regarding the whales, as we are looking at the whales in their natural habitats, we cannot predict what nature gives us every day. Since we started our tours on July 1st we have seen whales every trip and we have had days with Orcas only, Humpback Whales only and quite a few days with both species. Again, we cannot predict the wildlife we will see from each day. We did speak with the crews that day and both captains and wildlife guides did express that there were 5 Humpback Whales that trip – 2 sets of moms and their calf’s and a lone Humpback, and that one of the calf's breached and the other whales were regularly surfacing, fluking and rolling. We had many positive comments from the other passengers that were on this trip. Therefore, we were surprised to hear that you only saw one Humpback, and surprised to hear you did not have a good viewpoint. During this pandemic we have reduced our capacities on our vessels, so the boat was not at its full capacity. We are sad to hear that your experience was less than expected and would be happy to offer a discount should you wish to come again. Thank you for choosing Vancouver Whale Watch. Kindly,

Thank you for taking the time to leave us a review. It is unfortunate you feel this way about your experience with Vancouver Whale Watch. Please excuse me, but I am not sure if I fully understand your review. From what I took away from it, I think there was a possible misunderstanding in regards to the pricing and which boat cost which price. Our larger vessels the Explorathor II & the Express cost $145 for an adult, $125 for seniors & students, and $85 for a child. The smaller vessels Lightship & Strider (our 12 passenger zodiacs) have one cost of $150 per person. We apologize if at the time of booking you found this confusing. We would have put you on whichever vessel you paid for. In regards to stealing the money, I am unsure if I grasp what you are saying, but we definitely do not want you to feel this way and would like to sort out the issue. We never take pre-authorized payments from our passengers unless authorized and you will always get the vessel that you paid for. If you paid for the small vessel but upon arrival wanted to move to the large one, we would always refund the difference. It is our number one priority to ensure our passengers are happy with their experience not only during the whale watching tour but also the experience they have booking & with our office staff. We hope this explanation cleared up any confusion booking our tour may have caused for you. Kindly,

Hello Guest, We're thrilled to hear that you had an amazing time with us. Thank you for choosing Vancouver Whale Watch!

Hello Guest, Thank you for your review. We are thrilled that you had a great day with us and got to see numerous different species of marine wildlife. All of our guide on board have tons of interesting whale knowledge to share, so we are glad you enjoyed all of their commentary. Thank you for choosing Vancouver Whale Watch! Kindly,

Hello Susan, Thank you for taking the time to leave us a review. We are so pleased to hear that you had a such a positive experience on our tour and with our entire staff! Thank you for choosing Vancouver Whale Watch. Kindly,

Hello Guest, We're glad to hear to you enjoyed your experience with us from the very beginning and were able to see a variety of animals. Unfortunately we cannot guarantee if there will be Orcas as we are viewing animals out in the wild. Thank you for choosing Vancouver Whale Watch!

Hello Fay, Thank you for taking the time to leave your kind review! We're happy to hear that you had an amazing day with us. Thank you for choosing Vancouver Whale Watch!