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Tortugas & CenoteS snorkel With Turtles Tour

star-44 Reviews
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Tulum, Mexico
Tortugas & CenoteS snorkel With Turtles Tour
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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults13 Adults14 Adults15 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children13 Children14 Children15 Children0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants10 Infants11 Infants12 Infants13 Infants14 Infants15 Infants
Free cancellation
Up to 24 hours in advance. Learn more
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icon5 hours  (Approx.)
Pickup from select hotels
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Overview

Enjoy two different water activities in one day on this tour from Tulum. You’ll visit Akumal Bay, aka Turtle Bay, for the chance to snorkel among sea turtles in their natural habitat, as well as fish, coral, rays, and rock formations. Then head to a cenote in the Yucatan rainforest to swim in the fresh, clear waters of this natural pool. Booking this tour allows you to avoid the hassle of figuring out how to get to one of the area’s popular cenotes on your own.
  • Discover the natural beauty and marine life of the Yucatan
  • Learn about cenote formations such as stalagmites and stalactites
  • Snorkeling equipment provided
  • Round-trip transport offers a stress-free experience
Saved to wishlist!
Bilingual guide
Transportation with AC
Activities:
Reef snorkel tour
Sea turtle observation
Swim and snorkel in underground river or cenote
Equipment required for water activities
Bathrooms and showers
Snack: Fruits, sweet bread and cereal bar
Drinks: bottled and flavored water
Fuel surcharge
Landing and facility fees
Lunch
13 USD for conservation of marine fauna

Departure Point

Carr. Tulum - Cancún, Tulum, Q.R., Mexico

Departure Time

8:30 AM

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • What to bring:
  • Towel
  • Comfortable, fresh clothing and long-sleeved cotton shirt
  • Change of clothing
  • Swimsuit
  • Hat or cap
  • Sunglasses
  • Sandals
  • Money for photos
  • Near public transportation
  • Infant seats available
  • Most travelers can participate
  • This tour/activity will have a maximum of 150 travelers
  • OPERATED BY Paradise Adventours

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the maximum group size during Tortugas & CenoteS snorkel With Turtles Tour?
A:
This activity will have a maximum of 150 travelers.

See all safety measures taken by Tortugas & CenoteS snorkel With Turtles Tour.

Reviews

4.0
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4 Reviews
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Reviews by Viator travelers

Showing 1-4 of 4 reviews
star-3
You do not get what you paid for in the description
California_
, Jun 2021
Lots of inefficiencies and not so good surprises. The description of “what to expect” needs to be updated as it is wrong. We were told that our pickup time would be at 8:20am but the driver didn’t arrive until 9:20am - not only was he late but we kept being told “one minute” as we waited outside for an hour. He was also at the wrong pick up location even though we were asked to send a picture of the hotel the day before. We had to walk around to find out where he was. The first part of the tour was going to 3 cenotes. The description says you get to snorkel in the cenote but that was not the case. During the tour, our guide seemed preoccupied on his phone and kept taking smoke breaks. After the cenotes was a small lunch/snack which included 2 taquitos/rice. There were no snacks provided during the tour such as bread or fruit as noted in the description. They provided water though. After lunch we had to wait 30 mins for a bus to go to our next destination: turtles. We had to pay an additional $10 fee per person to get into turtle bay which wasn’t listed in the description. After the turtles we had to wait another 20 mins for our bus, only to be told to grab our stuff and hop on a different bus. The whole tour ended up taking over 7 hours from the start of pick up to the drop off (even though it says approx 5 on the website) and we had to cancel the rest of our day plans due to them not being on schedule. The photos that the guide took at the cenotes were all blurry as the lens was not clean. He charged $20 per couple for the photos. They do not take photos for you at turtle bay.
icon Response from Host , Jul 2021
Thank you very much for your comment, we just arrenge pick ups when you ask for abs send the right directions and adress however the one you send was incorrect and my team tried that hard that we fiund you! We are glad you made it!
HelpfulHelpful1 traveler found this review helpful
star-2
Money not we’ll spend.
lauramiegge
, Jun 2021
The tour did not include what it was supposed to. We did not snorkel in the cenote ( we were really looking for that). The guide of the cenote seem to be in a hurry, we did not get any snacks ( they were supposed to be included also). At the end after a long day we had to wait for over half an hour for a ride. The turtle part was magnificent, the guide of that part great. So overall we scheduled one tour and got a different one. First time this has happened to me booking with Viator.
icon Response from Host , Jun 2021
Hi there, I am really sorry to read about your experience and the inconvenience. I just spoke with the team in charge of your experience to have some explanations, we are now assuring ourself that this wont happen again . I appreciate that you took the time to write about your experience, this will help us to improve the quality of our service and satisfy our customers. Best regards, Julie
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star-5
Great tour
Ashley_J
, Dec 2020
This tour is amazing because you see the best parts of tulum all in one day- the lagoon, the beach and a cenote. This tour took us on the best snorkeling of my life— seeing stingrays, turtles, octopus, colorful fish. The cenote tour was incredible as well and I can’t imagine going without a guide. My only complaint is that we immediately has to pay $10 each for the taxes (not included in tour) And $30 for the photos + tip. They also didn’t feed us until the very end of the day 3:30 after being out 7 hours. So bring extra money and snacks. Then it will be perfect.
icon Response from Host , Dec 2020
Thank you very much Ashley for your opinions, all this help us to make better the activity. Kind regards
HelpfulHelpful
star-5
Great option
Denis_F
, Feb 2020
Great tour. The guys made this hassle free with hotel pick up and drop off. It is a great option for a half a day tour instead of an intense 12 one. The guide was very friendly too.
icon Response from Host , Mar 2020
Thank you for your comment Denis, we will be more than glad to see you in the future.
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