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Shuttle Transfer Cancun Airport - Playa del Carmen

Shuttle Transfer Cancun Airport - Playa del Carmen

star-3.541 Reviews
|
Playa del Carmen, Mexico
Safety measures
icon1 hour to 1 hour 30 minutes  (Approx.)
Pickup from select hotels
Mobile ticket
Safety measures
icon1 hour to 1 hour 30 minutes  (Approx.)
Pickup from select hotels
Mobile ticket

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Safety measures
icon1 hour to 1 hour 30 minutes  (Approx.)
Pickup from select hotels
Mobile ticket

Overview

Saved to wishlist!
Hotel pickup and drop-off (selected hotels only)
Air-conditioned vehicle
All Fees and Taxes

Departure Point

Pickup Details

Coming2 will inform you of the pick-up time based on the arrival/departure of your flight

Airports

Cancun Airport, Cancun Mexico

Departure Time

Suppliers and travelers coordinate start times within the given time periods.
Round Trip Shuttle
8/12/2019 - 12/31/2021
Monday - Sunday:12:00 AM - 11:30 PM
One Way Shuttle
8/12/2019 - 12/31/2021
Monday - Sunday:12:00 AM - 11:30 PM

Return Details

Playa del Carmen, Quintana Roo, Mexico - Hotels in Playa del Carmen or Playacar area
Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancún, Q.R., Mexico - Cancun International Airport
  • Confirmation will be received at time of booking
  • Service animals allowed
  • Near public transportation
  • Stroller accessible
  • Surfaces are wheelchair accessible
  • Transportation is wheelchair accessible
  • Wheelchair accessible
  • The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions
  • Most travelers can participate
  • This tour/activity will have a maximum of 999 travelers
  • OPERATED BY Coming2 Mexico

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Shuttle Transfer Cancun Airport - Playa del Carmen?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Face masks provided for travelers
  • Temperature checks for travelers upon arrival
See all safety measures taken by Shuttle Transfer Cancun Airport - Playa del Carmen.
Q:
What is the policy on sanitization during Shuttle Transfer Cancun Airport - Playa del Carmen?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Shuttle Transfer Cancun Airport - Playa del Carmen.
Q:
What is the social distancing policy during Shuttle Transfer Cancun Airport - Playa del Carmen?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Shuttle Transfer Cancun Airport - Playa del Carmen.
Q:
What measures are being taken to ensure staff health & safety during Shuttle Transfer Cancun Airport - Playa del Carmen?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Shuttle Transfer Cancun Airport - Playa del Carmen.
Q:
What is the maximum group size during Shuttle Transfer Cancun Airport - Playa del Carmen?
A:This activity will have a maximum of 999 travelers.

See all safety measures taken by Shuttle Transfer Cancun Airport - Playa del Carmen.

Traveler Photos

Traveler Tips


  • "Had to wait a little at the airport but the ride was great for the price!" See review
  • "Friendly and on time Driver was there when we arrived Very safe driver Also very affordable Will use again" See review

Reviews

3.5
star-3.5
41 Reviews
2 stars
0

Reviews by Viator travelers

Showing 1-10 of 41 reviews
star-1
Not worth it
Valerie_T
, Aug 2021
Bad service. They were there waiting for us however took us more than an hour to actually get a transport.
HelpfulHelpful
star-3
Nice Average Shuttle Ride
Monica_R
, Jul 2021
Shuttle driver was waiting outside at the airport after my husband and I went through customs and got our luggage. There was already another family there waiting and the driver said we were waiting on another couple to arrive. We grabbed a drink while we waited but took the other couple an hour to get there so we had to wait an hour before we could leave the airport. The shuttle had bench seats was air conditioned as stated and driver was nice. Departure shuttle back to airport at the end of our trip was on time at the lobby for pick up. This shuttle was a little bigger than the first one and had single cushioned bucket type seats and was very comfortable. I would recommend this shuttle for the price.
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star-1
Do Not Book Them!
Lenisa_K
, Jul 2021
***DO NOT BOOK THIS SHUTTLE COMPANY** they do not communicate at all. I tried to confirm the pick up time for my trip to airport from hotel 3 times through the Viator app, Whatsapp, and phone call. No one answered and no one showed up. They only responded after I called customer service for a refund. Absolute trash! Do not waste your money. Book a separate company or take a taxi
HelpfulHelpful
star-1
Crap
A_H
, Jul 2021
Nothing. They didn’t show up for us. This company sucks so much. I want my money back, no one was there when we landed. Absolutely horrible service.
HelpfulHelpful1 traveler found this review helpful
star-1
Awful
Hannah_O
, Jul 2021
Driver never showed up. We waited at the airport for 3 hours. Everytime we asked the representative they said 30 minutes, 30 minutes, 30 minutes stay right here. Still never showed. Ended up getting a different shuttle. Will never use again.
HelpfulHelpful1 traveler found this review helpful
star-1
Dont do it!
Federico_F
, Jul 2021
They never showed up. Never picked up the phone or answered emails. Do not go with this ride. I had to rent a car to get to hotel
icon Response from Host , Jul 2021
Please accept our apologies for any inconvenience beyond our control. We have taken note of your comments and we will check that all protocols are followed. Thank you very much for your feed-back.
HelpfulHelpful
star-1
An Epic Failure
DeKeyan_C
, Jun 2021
If I had the option to give this shuttle service no stars, I would. We landed at 12:30p and did not get on the shuttle until about 3:15p. They said the shuttles were backed up due to a wreck, but the wait time was ridiculous. The representative kept walking away and not really communicating the status of the shuttle. They offered no refund or discount or anything to make up for their ridiculousness, nor did they even apologize for the wait time. We basically wasted a travel day just trying to get to our resort. If I ever come back to Mexico, this definitely won’t be the shuttle service that I rely on to get me to my destination!
icon Response from Host , Jul 2021
Please accept our apologies for any inconvenience beyond our control with the services booked. We have taken note of your comments and we will check that all protocols are followed. Thank you very much for your feed-back. Our Customer Service Department is at your disposal if you wish us to verify and investigate what happened. Please contact us at coming2@coming2.com providing your Coming2 transfer reservation number and date.
HelpfulHelpful
star-1
Poor Service
arielleowens82
, Jun 2021
They didn't show on time even after calling the day before and day of multiple times. We ended up having to take a cab. Full refund request.
HelpfulHelpful1 traveler found this review helpful
star-1
Never showed for return shuttle to airport.
LILLIAN_Keet
, Jun 2021
First time using this service and will never use again. Was difficult to schedule the pick up time for return and then the shuttle didn't show
icon Response from Host , Jun 2021
Please accept our apologies for any inconvenience beyond our control with the services booked. We have taken note of your comments and we will check that all protocols are followed. Thank you very much for your feed-back. Our Customer Service Department is at your disposal if you wish us to verify and investigate what happened. Please contact us at coming2@coming2.com providing your Coming2 transfer reservation number and date.
HelpfulHelpful1 traveler found this review helpful
star-5
Mr
Anatoliy_D
, May 2021
Everything was nice, fast and responsible. I would recommend you use their service when you need. use them
icon Response from Host , May 2021
We are very pleased to know that you are happy with the service provided. Thank you so much for your feedback and for recomending us. Looking forward to greet you again.
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