Departure & Return
We meet all travelers on the marina side of Bamboo Cafe. Please arrive at least 15 minutes before departure time.
Return DetailsReturns to original departure point
- Confirmation will be received within 48 hours of booking, subject to availability
- Infants must sit on laps
- Service animals allowed
- Near public transportation
- Stroller accessible
- Wheelchair accessible
- Children and young adults of 18 years of age and under must be accompanied by at least one adult.
- You can access the boat with a wheelchair but you will not be able to do water activities unless it meets our safety requirements.
- Vegetarian/Vegan options (and other dietary restrictions) available, please advise at time of booking.
- Minimum drinking age is 18 years old.
- Most travelers can participate
- This is a private tour/activity. Only your group will participate
- OPERATED BY Ruta Riviera Maya S. de R.L. de C.V.
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
- This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Learn more about cancellations.
- Face masks required for travelers in public areas
- Face masks required for guides in public areas
- Hand sanitizer available to travelers and staff
- Regularly sanitized high-traffic areas
- Gear/equipment sanitized between use
- Transportation vehicles regularly sanitized
- Contactless payments for gratuities and add-ons
- Guides required to regularly wash hands
- Regular temperature checks for staff