Small Group: Discover Xochimilco, Coyoacán, Frida Kahlo Museum and House

Dear Customer, Thank you for your comments. I am trully sorry about not fullfilling your expectations. In our experience, as you also noted, all started with the wrong foot, and when it does, it is very difficult to correct the course of action. It is not something we would like it, but it happen and all Tour Operators arround the world know this well. I have to clarify some things for the sake of truth: - Our staff have to make a delay due to a client that was comming late. Our mistake was not to inform you and we apologize for that. - We have tours that have pick up included and tours that have meeting points. The difference is in the price and you purchased the tour without pick up at your hotel, which cost less than the other people who paid for the pick up. Our mistake was not to tell you this in a very polite matter, again I do apologize for my staff. - The tickets for the Frida's museum are always confirmed. You cannot purchase tiquets without a time. The driving around is part of the tour and we were not making time to confirm, this is part of the tour, as I said, to let you know more about the surrounding of Mexico City. I understand your frustration. As a traveler, I would like to have the best experience ever when I visit a place. This did not happened with you this time and I am trully sad to read your review. Please accept my appoligizes. I would like to compensate you for this situation. You can write me at kim@interliv.dk so we can discuss further, but make sure your comments were very helpful and we will make sure we take action to provide a better service to our customers. Warm Regards, Kim Alva Managing Director Interliv Travel Mexico

Dear Customer, We thank you for being such a great traveler and to take you the time to give us your feedback. We always try that our customers take a bt of Mexico back home and I believe you did it. We hope to see you back in Mexico soon, in the mean while, please be safe and take care. Warm Regards,

Dear Customer, This is by far the best review we have received from a very happy customer. Thank you for taking the time in writing these comments, be sure they will be shared with all the staff involved in your tour. Your review has inspired us to keep working hard to generate memorable and unique experiences to our great customers. Best Regards, Kim Alva Interliv Travel Mexico

Dear Customer, Thank you very much for your review and your comments. I would like to hear more about the tips you gave. If you have time, it would be helpful to write us a message to kim@interliv.dk and elaborate more about your comment. This is only to improve our Quality Service. Best Regards, Kim Alva Interliv Travel Mexico

Dear Customer, Very few times we have the opportunity to get such a complete review as you have done it, and for that, I thank you so much for your time. Your comments will certainly help us to improve our service, however, I am particularly interested in the tour you took, that is why I hope we can abuse a little bit more of your time and ask you kindly to send me an e-mail to kim@interliv.dk and tell me which day you took the tour, so I can look better into it. Best Regards and we hope to see you soon back in Mexico. Kim Alva Interliv Travel Mexico

Dear customer, thank you for your feedback, it always help us to increase our quality service. We take note of your comments, however, very little we can do in terms of the crowds, we try to make it better by our skip the line service. Xochimilco has always have mixed feelings, either you like it or you don´t, but what is sure is that you got a better understanding about the mexican culture now. Best Regards, Kim Alva Interliv Travel

Hi dear customer, Thank you very much for your review and for letting us know a mistake in the description of this tour. It is as you said a tour that last aproximately 9 hours (traffic conditions might vary the lenght of the tour) but defenitly do not last only 6 hours. We appreciate so much your comment and we want to let you know that you will get one free tour next time you book with us in any of our destinations. In the meanwhile, we wish you a lovely day. Best Regards, Kim Alva

Hi there, Thank you very much for your kind review. We work very hard to have satisfied customers like you and your words really make us thing that is worth our efforts. We are very glad you had a great tour and we hope to have the oportunity to be your tour operator another time. Best Regards, Kim Alva Interliv Travel Mexico

Hi. We are deeply sad that you did not enjoy the tour as is always our goal. We always have great comments about this tour and your comment really comes as a surprise for us, but we will take note about what you wrote. I am also very concern about the traffic situation you mention in this review. Would you be kind to send us more information about it (Your name and when did this event occur) so we can start an enquire about that to guarantee this will never happen again? Again, we are very sorry about your experience and we want to make it up to you. Hope you can write us back. Best Regards, Kim Alva General Manager Interliv Travel