Shared 8 hours Los Angeles City Sightseeing Tour from Long Beach

Thank you for submitting your review of your time with us on our Hollywood tour. I have shared your comments with your driver/guide and he has asked me to thank you for what you have said. Thanks again. We hope to have an opportunity to serve you again in the not too distant future.

Thank you for submitting your comments concerning your recent tour with us. Our promotional materials specify that we pick-up guests from hotels in Long Beach as well as other cities listed in the materials. Downey is not listed and is a considerable distance from our area of operation. The "confirmation" annotation was routinely added by Viator as confirmation that the booking was received, not that the pick-up location was accepted. In our call to you regarding your request, we explained that, although we had space on the bus, your requested pick-up location was beyond our operating area. In that call, you did not express concern with respect to your getting to a Long Beach pick-up location at your own expense at that time. Although, your objection is the first we have received, we understand that could have been misunderstood or confusing and have had Viator stop automatically posting the "Confirmed" annotation. Instead, we will manually review the reservations and contact individuals with requests beyond our standard operating area to determine if, or how, the out of area can be accommodated. Again, we apologize for that confusion and inconvenience. With respect to your saying we did not include the Hollywood sign: Our stops at the Observatory in Griffith Park and the Hollywood/Highland center on Hollywood Blvd. where the Dolby and Chinese theatres are located both offer views of the sign. Our guides even offer to assist with picture taking while at the Observatory. I'm sorry you did not recognize that opportunity. Finally, with respect to not including a Beverly Hills stop. Because of significant restrictions on tour buses by the city, we cannot do much more than drive through the city and our promotional materials make no reference to stops in Beverly Hills specifically because of those limitations imposed by the City. We do, however, provide photo opportunities for both Rodeo Drive and the Beverly Wilshire Hotel (the "Pretty Woman" movie location). Again, we appreciate your taking the opportunity to submit your thoughts and concerns.

I respect your having submitted your review, but I do not think it is fair or appropriate to leave a negative review without saying what you are not happy about. What did you not get that you were expecting? What about the trip description do you feel is misleading? What did the guide do, or not do that gave you the impression he was not knowledgeable? If you would clarify your comments with substance, I would welcome the opportunity to consider them and, where appropriate, take action. Without that clarification, all I can say is I am sorry you were disappointed.

I appreciate your taking the time to submit your review. Unfortunately, the review is vague with respect to what you felt was not "upbeat" and your "expecting a little more...for the price" We are always interested in knowing opinions from our guests so that we can, where appropriate, modify or adjust things as needed. Unfortunately, you are not providing a clue as to what you did and did not like. You indicated that you "have done it before". Was your prior experience with us? If, so, did we change (add or eliminate) something that caused your concern. Again, I appreciate all input from our guests, but with no specifics, I don't know what, if anything I can or need to do.

Thank you for your review of your experience on our tour. It is rewarding to read comments that encapsulate the objectives we try to achieve with our tour. LA is a big place navigating it as a local can be a challenge so we understand how intimidating it could be for a visitor. I have shared your comments with your guide. He expressed his appreciation for your kind words. We hope to have an opportunity to serve you again.

Thank you for taking the time to provide us with such an informative and appreciated review. We are sorry that comments from other guests adversely affected the overall tour. Your pro and con summary was appreciated and we will take each comment into serious consideration. Thanks again for sharing with us.

Reading that he is both "awesome" and "knowledgeable" certainly made Roy's day...and mine as well. Thank you for sharing your review with us.

Thank you for your review...glad we were able to show you some of our home and leaving the driving up to us. We hope to have an opportunity to serve you again.

Thanks for taking the time to share your input about the tour. A bit more detail would help though. We have packed a lot of attractions into the tour and include several stops where our guests are able to walk and explore on their own. LA is a big place and we have, of necessity, had to monitor the amount of time we can devote to each attraction so as to assure we include as much as possible. Thanks again for sharing your input.

Thank you for providing us with such a glowing review of our tour and guide. I will share your comments with Roy