We thought we'd booked a tour of London. We weren't sure if it was a 'remote' experience or if we had to actually be in London to do it by ourselves with the help of a phone app. When we logged in , we realised it was zoom, and EVA , our guide was amazing. We then learned it was a Magic of Film tour and at first were a bit reluctant when we heard there were quizzes BUT we moved out of our comfort zone and absolutely loved it. We didn't have to do video link (showing face/surroundings) but could do it non video and choose an alias. It turned out we knew more than we gave ourselves credit for.We discovered lots of places we didn't even know existed and the history behind them. It was so interesting. I'd definitely recommend it and am in the process of arranging another tour as a surprise to my extended family. Its good fun. Try it!!
The guide worked hard to make it interesting but he didn't stop other site users from shouting out. It would have been better to insist everyone muted their mikes. We couldn't hear the guide because others were chatting amongst themselves.
I signed up for a virtual tour
I was sent a link that didn’t link
I contacted by telephone email and chat and it was not updated so we didn’t take the tour
I have repeatedly asked for a refund
I am still waiting to hear back
Our guide Lula made this a really fun tour. He was very knowledgeable about London and film. I took the tour with my 10 year old son who loved every minute of it. Looking forward to trying out other tours.