Mini-SUB Dive Tour from Cozumel

This story is interesting to say the least... We were on a cruise during the COVID-19 pandemic. This was our last stop on our cruise and was one of the "must-do's" for us. We get to the port at 8 AM. Our ship calls the first 3 tenders. Now at our previous tender port, 123(20 minutes go by) 456(20 minutes go by) 789... This was different. We hear tenders 123 at about 8:15AM... then we wait. minutes turn in to hours... " Sorry for the delay, but due to the global health crisis, we are sanitizing the tenders both at port and upon return to the ship. Thank you for your patience." I email the local operator and say that we are having issues getting onto our tender. "We are due to meet you in 45 minutes. As soon as we hit the shore, we are going to be to you. "Another 2 hours go by... At this point, we've been in port for 4 hours, and finally they call the next tender group. My party and I rush to the meeting area... and we sit for another HOUR waiting on them to let us load the tenders. We finally get to shore (after 6 HOURS of waiting for our SCHEDULED tender). We catch a cab to get to the meeting place, and are told that the machines have come out of the water. OK, who do I speak to regarding a refund? "You should speak to Viator." Apparently, because a group was on the FIRST GROUP OF TENDERS from our boat... WE SHOULD HAVE MADE IT ALSO. I email and call viator. I'm not entitled to ANY refund because the other group made it. Not taking into account the GLOBAL PANDEMIC, and sanitary practices involving cruise ships. I did everything I was supposed to do and went beyond(in contacting the local guide to let him know we are running late and why), but because ANOTHER GROUP made it , I"M SCREWED OUT OF THE MONEY!!!

Well worth the fun and experience. The crew was very knowledge, safe and fun. It's easier than it sounds, so don't be afraid

Joachim and his crew made every effort to make you feel safe and made sure you understood what you were going to experience once you were in the water. This made for a very enjoyable trip under the sea.

This was the highlight of our trip. The guides were extremely concerned with safety which made me feel cared for and comfortable. We got to hold a starfish....a spider crab....a puffer fish and a stingray! Sooooo cool

We loved the experience. After you got in the water it was a shorter time then we thought, and we were never alone. When we were comfortable in our sub they took us to a rope where they anchored us and showed us sea life, little animals. I was disappointed that we didn't really see the ocean floor where we could have seen some coral and other bigger animals. A once in a life time experience though!

This was an amazing adventure. I'm not a strong swimmer so I was a little concerned about that, but there was no need in it. The guides took their time with you getting used to breathing underwater lol. I would highly suggest this for everyone. If you are looking for something to do, but still want time to shop or sight see this what you are looking for. The taxi was 8.00 to and from the hotel. You are only about 5 miles away from the ship.

Great excursion! The guides were wonderful, searching the ocean floor for sea creatures for us to hold. They have a CD for purchase at the end with still shots and video. The cab ride was very easy ($8) so don't let that deter you. Highly recommend!

It was a lot of fun. Too short and not enough travel time underwater.

It was a good experience. We got to see a variety of fish. I thought it would be more about the sub, but really that is just a tool for viewing.

It was the most fun we have ever had on an excurstion. The people could not have been more , patient, helpful and courteous. Would give 5 stars and recommend it everyone.