Half-Day Electric Bike Tour of Cozumel's East Side With Lunch

OK, so my half-day tour didn't go real well - but the handling of the situations by the staff was quite good. So to start with, they have some great bikes now - loved the fat tire Pedego bike I got. The check-in was quick and easy and the staff was friendly with great English skills. We were informed of a delay due to a late ship arrival but there was comfortable seating to wait. They helped hook me up to their internet but it didn't seem to actually be working that morning. Once we had everyone there, we had a large mini-van taxi with plenty of room that took us to the starting point where the bikes were already staged along with the truck & trailer that would shadow us on the ride. Here we ran into our second problem - 4 of our group weren't happy with the types of bikes. This caused some further delays but they figured out a way to get some of us going, transport a couple people to the food stop and go get new bikes to keep everyone happy. During the morning ride, the path was great but the weather was marginal with a lot of wind and rain (not much to do about that, of course). The food and service at the beach club was good. We had 2 small accidents/wipe outs where people were banged up. The guide had good first aid available and took care of the 3 people with cuts and scrapes. Of course, each of these added further delays. One person didn't feel good after the last incident and so a few of us jumped into the truck while the remainder of the group finished the ride. At the ending spot (Punta Sur), there's no cell coverage which makes things a little tricky. I wanted to grab my own cab back since I was running a little late - the guide tried hard to find one but none were available. The main minivan taxi "was coming" but we couldn't tell when and it wasn't getting there real quickly. Eventually, the manager offered to drive those of us with tight schedules back in the truck. When we got to the office, the staff had been informed to clear all our deposits so we could quickly move on with the day. Finally, as I was walking quickly back to my nearby hotel, a staff person showed up on a 2 person electric bike and offered me a ride to shave off another 5 minutes. So despite a challenging biking day, I'm calling this 4 out of 5 because of how the staff handled a number of difficult situations. As far as possible improvements for the future, I'd suggest asking what special type of bike you might require.

We had a great time on this tour! Carlos was very knowledgeable of the area. The views were fabulous and it was an easy ride with the motorized bicycle. I would highly recommend this to anyone. Beach Bum bikes was within walking distance of the port.

We had a great trip. The e-bikes were easy to use. They allow you to pedal or let the bike do the work. We rode along a beautiful shoreline on a designated bike lane. Fernando talked about the island, the beaches and the protected areas of the island. Our lunch stop was at a restaurant under a giant palapa looking at the water. The meal was good and we were not rushed. I highly recommend his excursion if you want some exercise and to see some beautiful sights away from the crowds.

This tour was excellent. Fernando is a great guide native to Cozumel. The sights were spectacular. Information about Cozumel and the landscape were from his own experience growing up. The Electric bicycles were very easy to use and made the tour easy without the effort to pedal. Would highly recommend to anyone who wants to explore the natural habitat on the east side of Cozumel.

It was a little hard to find the Bike shop. We had to take a cab from our pier to the shop. People at the shop and Fernando our tour director were very nice. The bikes were fun and the scenery was great. We felt very safe since a truck that had brought us to the road followed in a parallel road in case there were any problems. There were several stops with walks to the shore line and to roadside stores that were interesting. Fernando even tried to teach us a little Spanish. We were glad we took this trip!

Great time and Awesome experience! From the knowledgeable Ed and tour Guide Ralphiel to the Super cool electric bikes , beautiful stops along the coast and Tasty included Mexican lunch. My friends and I enjoyed the tour very much . We will be back and reccomend the East side tour . Thank you Ed !

This was a nice ride along the water. This was our 1st time using an electric bike, they are a little different. Not hard to use. Makes going a distance a lot easier. A little different for pedaling, but you can rely on the electric to ride smoothly. We stopped at beautiful spots, had tequila samples and a nice local lunch. Gabriel was a great guide. Highly recommended if you want to do something different.

Beautiful scenery and fun bikes. They were several issues with this new tour though: We were 5 adults transported to the tour site in a car that seated 4 adults. When we arrived at the tour site we were not clearly told where we were stopping for the included lunch, so we did not get the lunch but were taken to another beach restaurant where we were told to sit and given a menu, after lunch we were handed the bill for the lunch. When we asked the tour guide why did we have to pay, he said in broken English that the included lunch was at the very start of the tour before we got on the bikes. It was 10:30am! The tour guides need to be very clear regarding where and when the included lunch takes place, also the batteries on the bikes had to be changed several times during the ride. I would have fully charged bikes to start and maybe swap them out once during trip , one for every bike. Then if 5 adults book this trip they need to have a vehicle large enough to transport everyone comfortably. With these changes this can be an awesome tour!!!!

Beautiful day and a great ride. The lunch was delicious too

Great guides who don't impose and give you time to take plenty of photographs of this beautiful island. Fantastic way to see the natural beauty. The electric bikes are great fun. Would definitely recommend this tour.