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Amazing Underground River

Quintana Roo, Mexico

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Free Cancellation
up to 24 hours in advance
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icon6 hours  (Approx.)
Pickup offered
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Keeping you safe during COVID-19
What you can expect during your visit
Social distancing enforced throughout experience
More questions?
(888) 651-9785
More questions?
(888) 651-9785


Mexico is famous for its many stunning cenotes and the Sac Actun system on the Mayan Riviera is one of the best preserved. Spend the day swimming and snorkeling in the crystal-clear waters of the cenote, exploring the chamber systems with their natural rock formations, and learning about the ancient Mayan civilization. Refuel with light snacks and refreshments before concluding the tour.
  • Explore the Sac Actun cenote system on the Mayan Riviera
  • Swim, snorkel, and explore the cenote system
  • Snacks, refreshments, and snorkel gear are provided
  • Learn about ancient Mayan civilization during the tour
Saved to wishlist!
Bottled water
Professional guide
Use of Snorkeling equipment
Round-trip shared transfer
Transportation from and to the meeting point is not included.

Departure Point

Traveler pickup is offered
Meeting time will be 30 minutes prior the departure time, next to the swallow statue located right in front the Cozumel ferry/fiscal pier, at downtown. A Tour Finder operator with a visible sign will be waiting for them.


  • Cozumel ferry/fiscal pier located at downtown

Departure Time

9:00 AM
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Ferry ride to and from Playa del Carmen is approximately 45 minutes and may be rough at times. **Guests who suffer from motion sickness should take this into account.
  • The van/bus ride is approximately 1 hour and 15 minutes in each direction.
  • We recommend you to wear comfortable clothes, bathing suit, sunglasses and hat. Bring camera, cash, credit cards, towel and a change of clothes.
  • This excursion is not suitable for guests in wheelchairs or guests with walking difficulties.
  • Guests under any of the following illness/medical conditions are not allowed to participate: pregnancy, asthma, heart disease, diabetes, epilepsy, respiratory conditions, blood pressure conditions, back/neck injuries, medicated/taking antidepressants, lithium, beta-blockers or base (vein) constrictors.
  • All participants must be: proficient swimmers, in good health and self-sufficient.
  • The use of a life vest during the snorkelling activity is mandatory. No exception.
  • Participants must comply with all of the instructions given by the PADI certified snorkel guide.
  • Under aged participants must be accompanied, directly supervised and cared for by the responsible Companion, Parent (s)-or Legal Guardian at all times.
  • STRENUOUS activity level.
  • Weight: Min 75 pounds - Max 250 pounds
  • Age: Minimum age to participate 8 years old / Maximum age to participate 70 years old
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 1 travelers
  • OPERATED BY Tour Finder

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the social distancing policy during Amazing Underground River?
The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Amazing Underground River.
What is the maximum group size during Amazing Underground River?
This activity will have a maximum of 1 traveler.

See all safety measures taken by Amazing Underground River.

Traveler Tips

  • "Small children should wear life jackets as their is a good bit of swimming without support." See review
  • "Bring water shoes, and handsfree camera although it is hard to take pictures in very a dark cave." See review


25 Reviews
Reviews by Viator travelers
Showing 1-6 of 25 reviews
Viator is a almost scam!
, Mar 2020
Stop using viator for your vacation planning. They are irresponsible if not considered a scam. They are a 3Rd party booking where they take your money and they don't care if supplier provide their service or not. I recently lost half a thousand dollars on a service viator supplier did not provide and they intend to keep my money.
Great experience
Julie B
, Oct 2019
We really enjoyed this underground river tour of the cave. It was a very interesting experience for all of us, including our daughter. The provided gear was in good shape, knowledgeable guide and decent pictures available for purchase. The swimming portion of the tour was brief and water was ~5' deep. The food provided was homemade sandwich and muffin - heavy on the bread, light on everything else. Plenty of COLD bottled water provided. Accommodations at the park were minimal but sufficient. Overall the experience was very enjoyable and we are happy that we went.
Amazing Excursion
, Jun 2019
This was simply an amazing experience. It is worth the money you pay for it. The tour was very organized with not a single minute to spare if you are a cruise traveler as we were. I took my 10 and 12 year-old children and this was a highlight of their trip. The tour guide Palo was kind, helpful, and knowledgeable. Words can not explain what you see in these caves, so I will not attempt to explain it but it is something to be experienced. Bring water shoes, and handsfree camera although it is hard to take pictures in very a dark cave. You are pretty much waking/swimming around with a flashlight the whole time. Otherwise you can buy the pictures they take for $30-$45. The lighting problem remains even with their photos. There is no lunch break, so pack some snack. Be prepared for a 30 minute really bumpy ride but well worth it. Need to know who to swim or wear a life jacket.
Long Bumpy ride
, Apr 2019
Great trip but you should be prepared for the very long very bumpy off road travel to get to the cenote (more than just a rocky road). Small children should wear life jackets as their is a good bit of swimming without support. Several on our trip changed their minds about wearing them and held up the trip to go back the the life jacket site to get them. Water shoes are a plus. Very cool tour once on location. Lunch is served and it is excellent and the cenote is fantastic. We saw the amazing under ground waters, bats, formations and more. All in all -Great experience.
A great experience....Ask for Daniel!
, Dec 2018
This excursion was a great experience. Our tour guides (Chuy and Daniel) got us on the water shuttle to Playa de Carmen and then on to a 25 minute van ride to the caverns. Our secret river tour guide was passionate and she was very informational. The experience exceeded my expectations. A special shout-out to Daniel our tour guide who was friendly, informational and kept us all together to enjoy a great experience. All transportation provided by tour company such as the water taxi and van was very clean, safe and in excellent condition.
, Feb 2020
FANTASTIQUE!!! Nous étions inquiètes de réserver sur internet sans passer par notre compagnie aérienne, mais avons vérifié auprès du responsable de Air Canada dans notre hôtel et c'était plus cher avec Air Canada et aussi moins rassurant. Le professionnalisme du responsable de l'activité à destination était exceptionnel. Il avait toutes les informations à notre sujet et nous a très bien pris en charge. 2 points négatifs: 1- Viator nous offre un guide en français moyennant 100$ US. Nous étions 3 amies et un autre groupe s'est joint à nous. C'était aussi des Québécois, mais eux avaient droit à un guide en français inclut dans leur activité, donc le guide était français grâce à eux. Ils n'ont pas payé plus cher... je dirais même un peu moins que ce que nous avons payé avec Viator. 2- Au sujet des collations non-réfrigérées (qui auraient dû être réfrigérées), soit des sandwiches au jambon et des muffins. Nous aurions préféré des fruits coupés et du fromage (le fromage est très bon au Mexique), le tout réfrigérées. Nous vous recommandons cette activité. Merci!

Product code: 22626P2

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