5x1 Tulum by land and sea, boat, beach club & snorkel

Booked the tour for the Archeologist aspect BUT the Archeologist guide went with the Spanish speakers. The English speakers were left with tour guide who couldnt answer my questions and some of the basic information he gave was incorrect according to the research and reading I did prior to the trip

We could not make contact at any of the numbers provided. We called all 3 numbers provided multiple times the previous day to see where we would be picked up. We waited outside our hotel for 45 minutes and were never picked up. When I returned home I had an email that came the day before our tour. I don't have access to my email from Mexico. In the email they were going to pick us up about 8 blocks from our hotel.

This was an amazing tour of the ancient Mayan ruins that date back thousands of years. We went in the early morning to avoid the afternoon heat which was a good idea. It was quite warm, but not intolerable, by the time the tour was over. We learned a lot about the history and the Mayan culture. I think the later tour at that time of the year would have been very hot.

Billed as 9 hour tour but actual tour at Tulum was 45 minutes plus some time to look around ourselves. Description said there was a boxed lunch but there wasn't any. Beach was closed that day, which of course they couldn't help. With the driving, was close to 6 hours which is a lot for a 45 minute tour.

The tour was supposed to be with and archaeologist but we did not have one. The tour was only 45 minutes of our 2 1/2 hours at Tulum, while the guide was interesting I thought the tour could have been longer and had the guide that was advertised. Don't rely on the box lunch if you are hungry. It consisted of a bag of chips, candy bar and a juice box. Good thing Tulum has a Starbucks and Sub-way.

Lots of mosquitos, but what was awful is the transportation to and from. You go by every freaking hotel picking or dropping people off. Had a 2hr delay in an ugly part of Playa de Carmen so our van could meet a bus of tourists only to have to transport them to their hotel. I didn't get back to my hotel until after 4pm. Tour should have ended around 1pm. wasted day. Skip

While the site is certainly worthwhile to visit and the historical tour guide did a wonderful job in explaining the archeological and historical background thr tour organizer was under par. First the phone number and e-mail to confirm our hotel pick-up did not work. It took almost an hour and the help from the hotel to get in contact with amigotours in Mexico City. In this process also Viator was not of help because they only provide you with Q and A, but not with a actual person to help. One of their help links did not work as well. Also instead of being picked up at the hotel as advertised one needed to go to a meeting spot. The pick up was 40 minutes late. The tour overbooked hence the use of a minibus for 10 participants and an additional wait of 25 minutes. The advertised lunch was a very small bag of chips, a juice box and a candy. I would call this a snack. Why overselling? The instructions where to meet after the Tulum tour were unclear and we had to search for our bus. Better book local so that you have a person to rely on when needed.

The trip overall was as expected, good value for money. The pick-up car was on time. I would suggest few improvements: speed up the communication from the excursion agencies. We booked the trip at lunchtime the day before and had to call them to confirm what time is the pick-up as on the confirmation it said 4am and we knew it won't be that early. The pick-up was not from the hotel but Playacar shopping square. We didn't mind but someone could. I had slight problems to understand the guide who spoke americanized English.

We were not happy with this trip. From the start, the schedule was late. Group was too big and the agreed timetables were not respected. We had to wait constantly on the trip.

Could have been much better. 1. Was impossible to hear the commentary on the coach due to very poor laity PA. 2. Take something to eat as 'lunch' was a small packet of crisps, small chocolate biscuit and a kids drink carton. Extremely disappointed. Tulum itself is very interesting, and our guide was very good, although he did try and sell souvenirs too, which seemed bit strange. All in all OK but a couple of small changes would have made the 2 stars at least 4!