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CHICHÉN ITZÁ CLASSIC TOUR, Cenote, Buffet, Valladolid (No hidden fees)

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Cancún, Mexico

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Free Cancellation
up to 24 hours in advance
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icon10 to 12 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
Contactless payments for gratuities and add-ons
More questions?
(888) 651-9785

Overview

Saved to wishlist!
Pick up in shared transportation from your nearest hotel or meeting point
Round trip aboard our panoramic luxury buses with air conditioning and Wifi
Certified guides specialized in Maya archeology and culture
Exquisite buffet with a wide variety of typical foods of the region
Guided visit to Chichen Itza, access without rows and free time to walk and take pictures
Visit to the Cenote "Saamal" | Swimming is allowed
Brief visit to the picturesque city of Valladolid, Yucatán
Rent of life jackets and lockers
Drinks on board and in the restaurant (for sale in each place)
Fee for the use of video camera (charged for the park in Chichen Itza)

Departure Point

1: Cancún, Quintana Roo, Mexico
2: Riviera Maya, Quintana Roo, Mexico

Traveler pickup is offered
Our pickups cover most hotels in the hotel zone and downtown Cancun, Playa del Carmen, Tulum and other locations along the Riviera Maya. It is important that you contact us no later than 12 hours before your departure to inform us the name of your hotel and location, we will send you immediately instructions and time for your pickup (Email: info@tourballoon.com | Whatsapp: +52 1 998 1627779).

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Infants must sit on laps
  • Infant seats available
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 99 travelers
  • OPERATED BY TourBalloon | Travel Activities Operator

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during CHICHÉN ITZÁ CLASSIC TOUR, Cenote, Buffet, Valladolid (No hidden fees)?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by CHICHÉN ITZÁ CLASSIC TOUR, Cenote, Buffet, Valladolid (No hidden fees).
Q:
What is the policy on sanitization during CHICHÉN ITZÁ CLASSIC TOUR, Cenote, Buffet, Valladolid (No hidden fees)?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by CHICHÉN ITZÁ CLASSIC TOUR, Cenote, Buffet, Valladolid (No hidden fees).
Q:
What is the social distancing policy during CHICHÉN ITZÁ CLASSIC TOUR, Cenote, Buffet, Valladolid (No hidden fees)?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by CHICHÉN ITZÁ CLASSIC TOUR, Cenote, Buffet, Valladolid (No hidden fees).
Q:
What measures are being taken to ensure staff health & safety during CHICHÉN ITZÁ CLASSIC TOUR, Cenote, Buffet, Valladolid (No hidden fees)?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by CHICHÉN ITZÁ CLASSIC TOUR, Cenote, Buffet, Valladolid (No hidden fees).
Q:
What is the maximum group size during CHICHÉN ITZÁ CLASSIC TOUR, Cenote, Buffet, Valladolid (No hidden fees)?
A:
This activity will have a maximum of 99 travelers.

See all safety measures taken by CHICHÉN ITZÁ CLASSIC TOUR, Cenote, Buffet, Valladolid (No hidden fees).

Reviews

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Reviews by Viator travelers
Showing 1-2 of 3 reviews
star-2
Disappointing, try to sell you a ton of stuff on your trip
ROC
, Jan 2021
I’ll try to give as honest of a review as possible here so that it’s helpful to the next group of people thinking about booking with Viator. My family and I were in Cancun for Christmas and like several other families, were looking for activities to do while enjoying our vacation there. I decided to give Viator a try given how often they showed up on my Google searches when it came to “tours of Chichen Itza” and because they offered free transportation from our hotel (Villa del Palmar). For $70 a person and 5 people, the total price for an all-day excursion was roughly $330 or so which felt reasonable. First, I booked a trip for a 7:30 time and received specific details the day before our trip. The email stated we needed to be in our lobby at 6:50 at the latest and that the bus would leave without us if we didn’t show up on time. My family and I got ready, and were in the lobby at 6:40. The shuttle showed up at 6:45 and we boarded and were on our way. The shuttle was small and for roughly 8-10 passengers. We were the first stop and drove to two other hotels to pick up a few other people. After our little shuttle was full, we were dropped off at a large center where they moved us into big travel buses (roughly 50 people). The travel busses were comfortable and had AC plus bathrooms. All of this was totally fine and great, no problems there. Once we were on the big tour bus, the tour guides began to introduce themselves and to lay out the plan for the day. I will say that I was hoping that due to Covid, the buses would be operating at limited capacity but they were not. All of the seats were full, so keep that in mind if social distancing and being in a full bus is an issue for you. The tour guides themselves were very friendly and personable. The first stop was a Mayan village about an hour to an hour and a half after leaving Cancun. This stop was also where we would have our buffet lunch included in the tour. The bus ride to the first stop was nice, as the tour guides spent the ride letting us know some of the history of Cancun and of the Mayan village we were about to visit. I will say however, that as soon as we began nearing the first stop, the tour guides began to try to sell us stuff HARD. The first sell was an all-natural bug spray that we would “need” to put on as soon as we got off the bus at every stop. This bug spray was made by the Mayans and contained all natural ingredients that were good for the environment and for the cenote. Cool, I’m all about supporting personal businesses but luckily for my family and I, I had brought a bottle of bug spray so I wouldn’t need to buy any. However, the tour guides were adamant that any other bug spray was very harmful to the environment and they may not let you enter the cenote or Chichen Itza if you had the “wrong” kind of bug spray. While I totally understood that the staff of the cenote would be strict about what sort of bug spray people would need to wear to get into the cenote, I didn’t worry as they required you to shower before you got in anyway, so even if I already had my own bug spray on, I would be able to wash it off before entering. Another thing I should mention is that as we were nearing the first stop, the tour guides let us know that we would be a part of a Mayan welcome ritual done by the village Shaman. Cool! I thought, that sounds fun. The tour guide talked this guy up a bunch, mentioning how he was a very important figure etc. We finally arrived to the 1st stop and were able to use some nice and clean bathrooms. About 10 minutes after, we congregated next to an outdoor table with figurines. A few minutes later, the Shaman approached us and welcomed us in his native language. This was all pretty cool and a great welcome. The stop also had a coffee shop with some bakery items. The Shaman then went on to pick 5 different people who he felt carried “good vibes” and gave them all a special “specific” message i.e. “your back pain will disappear after this”. After the ceremony, he invited the 5 people back to his personal tent to “hear the rest of the message that is very personal”. My mom happened to be picked for this so we were all invited back to the Shamans tent. Once we were there, the Shaman told my mom that all of the pain she had been experiencing in her feet would vanish (she hadn’t experienced any feet pain *eyeroll). In the same breathe, he offered to give us a ritual cleansing for 13,500 pesos. We were silent and then goes on to say, “12,000, for the five of you”. My family and I looked at each other like WTF and then I went on to say “thanks but no thanks, bye!”. So we left the tent. Once we were outside we were all thinking like WTF, that felt extremely opportunistic and very forced. We were left with a weird feeling but shook it off. About 15 minutes after the cleansing, we were moved into the eating area which was the one and only highlight of this trip. The eating space was outdoors and buffet style. We were greeted by the Mayans who prepared the food and were seated promptly. Since we had purchased the average tour ticket, the drinks were not included. We ordered 4-5 drinks and it was something like 90 pesos so really, really cheap. The food was OUTSTANDING. It was incredibly fresh and delicious. They offered traditional tacos of cochinita pibil and al pastor. They had a salad section, hot foods, tacos, rice and beans, bread, chicken, beef, about 20-30 choices total. The food was delicious, and they provided live dancing as well. Our family ate at least 2-3 plates each and once we were finished, we moved back to be near the bus. None of this ever felt rushed and we definitely had more than enough time to eat and sip out drinks comfortably. I’d have to say that at this point is where the quality of the trip rapidly deteriorated. The second stop was Chichen Itza at about 1:00pm and again, the tour guide HEAVILY emphasized the bug spray and how bugs would be SO SO SO intense that we would absolutely need this bug spray. We made it to Chichen Itza and were divided into small groups of 7-8 per tour guide. We arrived on a Sunday and it was absolutely packed. Again, I was hoping due to Covid, that the site would be limiting the amount of people entering but no, the lines were packed, the place was packed, and social distancing was impossible. After waiting in line for about 15-20 minutes we were finally let in. I was really excited to begin the trip and learn about the history. I will say that the certified tour guide we had was very knowledgeable and friendly. In total, we spent about an hour and a half at the site. Apparently, the tours were being limited to only 1.5 hours max per group due to Covid regulations. We did move through the tour very quickly but were given about 10-15 minutes to wander a bit on our own and take photos. It’s at this point that I’ll mention that my family and I never had any bug issues. I had lightly applied bug spray way back at the first stop and was not bothered once by a single bug. The third stop was at Cenote Saamal, and it was roughly 3:30pm by the time we arrived. The tour guides gave us a quick rundown of what to expect and mentioned that this was the only open cenote due to the heavy raining it had been experiencing lately (this was not true, as I later googled and found several cenotes to be open nearby) so that we should expect it to be pretty crowded. We arrived at the cenote and to my surprise, the people letting us in could care less about what kind of bug spray we had on. They hardly even checked our tickets. We rented some life jackets as they were mandatory to enter the cenote and were like 20 pesos to rent. We put them on, showered, and made our way down to the cenote. The cenote was pretty cool, but it was fairly crowded. I didn’t feel comfortable going up and down the stairs full of people. We swam for about 20 minutes then dried off and bought some churros from the vendors that were in the cenote garden area. About 20 minutes later we boarded the bus and were on our way to the last stop. On the bus ride there, the tour guides tried to sell us a bottle of tequila with our photo on it. The photo had been taken at the buffet place earlier in the day. It was a small tequila bottle for 300 pesos or something. My family and I had traveled with carry-ons only so weren’t interested in buying. The fourth and last stop was truly the most unfortunate of all as it was by far, the coolest place we visited. The tour guide gave our group 15 minute total from the time we got off the bus to the time we had to be back on. The little town we visited was Valladolid and it was a cute, quaint, authentic town with a plaza and several stores. I would have loved to spend more time there and couldn’t believe we only had 15 minutes to look! I was pretty upset about this and spend the time walking around and trying to take it all in. There was a plaza that was lively with people and a cool church that seemed really fun to explore. We got back on the bus and made our way back to Cancun. We made it back to our hotel at around 9:30pm or so. All in all, I would not book with this company again. They clearly prioritized profit over the experience of the customer. I will give them points for being punctual, but that’s about it.
icon Response from Host , Jan 2021
*Disclaimer: Read below capital letters as a way to emphasize words or phrases. Do not take them as a way of yelling. Dear customer, I must start by saying that: NONE OF THE EXTRA ITEMS THAT ARE FOR SALE IN OUR EXPERIENCE (as in all tours like Sea World, Disneyland, etc...) ARE MANDATORY FOR PURCHASE. I will copy here important information which what was sent to your email (and it is for the rest of our customers) prior to your departure, this same information is in our booking listing as well as our ITINERARY which you have kindly explained in detail and the one you should read before booking. We cover more than 600 hotels for pickups in CANCUN and RIVIERA MAYA, each hotel has its own pickup time, that's why we specify in the booking instructions that you have to get in contact with us to receive this information. We publish specific times (like 7:30 am) to choose from, because Viator's system doesn't allow us to disregard this timing in our PRODUCT TITLE. So we are sorry about this, we try to compensate it with a lot of information and direct communication with our customers so we rarely have any issues about this. We're sorry to know that you felt uncomfortable having to spend time over the pickup, but we clearly specify that your hotel pickup is “shared” so, considering the price you’re paying this is somewhat fair. This business would not be profitable, if we had to send a van for each of our 300 daily customers. THERE ARE PRIVATE TOURS THAT YOU CAN GET WITH US OR OTHERS FOR $300 usd PER PERSON, IN THESE YOU WILL BE PICKED UP DIRECTLY AND WITH NO SCALES. WE DO NOT SELL BOTTLES OF “TEQUILA” WITH YOUR PICTURE ON BOARD. These are Bottles of XTABENTUN, a Maya Liquor made by expert native hands, this Liquor is made with ingredients like: Honey, Anise, Mint, Xtabentun Flower (also called “the flower of the Maya Gods”) and others… IT IS NOT MANDATORY TO BE PURCHASED. However, this bottle it’s a nice souvenir and it definitely worth what it costs. Read below “a segment” of the instructions we sent you and we use to send to all of our customers: COVID RECOMMENDATIONS We will disallow the access to customers who present Covid-19 symptoms like: -Fever -Shaking chills -Severe cough -Severe flu -Not wearing mouth cover -Oxygen (SpO2) levels below 90% PLEASE BRING THE FOLLOWING: -DON’T FORGET YOUR WHO’s APPROVED MOUTH COVER (For your own safety we don’t have mouth masks for sale on board) -Biodegradable Sunscreen (Available for purchase on board the bus) -BUG REPELLENT (AVAILABLE ON BOARD THE BUS) -Towels, sandals, swimsuit and some extra money for lockers and life jackets rental (1 usd each) -Sunglasses, Hat, Cap or Umbrella -Handbag or backpack to carry your stuff -COMFORTABLE CLOTHING AND SHOES NOTE: EXTRA PURCHASES LIKE SOUVENIRS, LIQUOR BOTTLES, HANDICRAFTS, CALENDARS AND TIPS ARE COMPLETELY OPTIONAL. As you can see above, it is important for us to let our customers that there will be “extra items for sale” but it is simple, IF YOU DON’T LIKE THEM, JUST DON’T BUY THEM. We do like customers who really value our culture, traditions and beliefs. And as a part of it, it is our Maya Shaman. I MUST CLARIFY, OUR SHAMAN IT IS A REAL MAYA SHAMAN, IF YOU DON’T BELIEVE WE KINDLY ASK YOU TO RESPECT… OUR SHAMAN WOULD NEVER CHARGE $12,000 PESOS (600 usd) FOR A PRIVATE HEALING… He charges $600 pesos (30 usd) the max per person and we believe his work it really worth it. Maybe you’re confused because in the healing session, some “Obsidian” (A semi-precious stone) figure are used and offered (completely optional) as a precious a healing relic, again, this artifact are optional to be purchased and you can even take the healing without any artifact per 30 usd. IMPORTANT THINGS YOU HAVE SAID IN THIS REVIEW: 1-“I will give them points for being punctual…” 2-“…the total price for an all-day excursion was roughly $330 or so which felt reasonable.” 3-“The travel busses were comfortable and had AC plus bathrooms. All of this was totally fine and great…” 4-“The food was delicious, and they provided live dancing as well…” 5-“I will say that the certified tour guide we had was very knowledgeable and friendly” All the rest have been clarified and we really do not like when you don’t feel comfortable with our tour. I really appreciate your time to share this extensive story from your very particular point of view. Most of our clients enjoy our products that’s why they recommend it out of Viator. We operate with more than 5000 happy travelers monthly. Kind regards
HelpfulHelpful
star-5
Perfect customer-service!
David_M
, Mar 2020
We couldn´t take the trip because the government shut it down, but they offered me to either take another, more expensive trip for the same price or a complete refund. I didn´t had to bother about anything, so thank you very much for your cooperation!
icon Response from Host , Mar 2020
Thank you for your kind understanding, these days we have to care about each others. We will be waiting for you whenever you decide to comeback! Kind regards!
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Product code: 86317P7

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