Half-Day Sailing Trip to Isla Mujeres from Cancun

Thank you for visiting us, we are very happy that you spent a great time with us and that we were able to meet your expectations. The captain and his team and all of us thank you!...

Thank you for visiting us, we are very happy that you spent a great time with us and that we were able to meet your expectations. The captain and his team and all of us thank you! We hope to see you in the future, in the meantime please take care and stay safe! Regards Monica

Thank you very much for your comment. We are here to serve you and make your vacation unforgettable, we are so happy to know that we accomplish do our best work.We hope to see next time. Regards Monica

Mr. Jaime Joswick,We know that taking the time to write this comment discrediting our work is because you did not like your experience with us. but I have to clarify some very important points because we are not what you are writing. and we really work hard to be with the badge of excellence. First of all, you had the opportunity to read what the tour includes and does not include before making the reservation. WHAT'S NOT INCLUDED • Souvenir photos (available to purchase) • Dock fee and Ocean National Park tax are not included ($13US per person, to be paid at check-in) • Transportation to Any Hotel en la Riviera Maya is not avaible, unless you quote price before booking Here you he should have called to ask but you did not, let's pretend that you did not read it Before You Go • Dock fee and Ocean National Park tax are not included ($13US per person, to be paid at check-in) • Transportation to any hotel in the Riviera Maya, please quote price as it has additional cost Here in your ticket which you present when you check in is the section before you go, is specified in the same way the additional cost, but lets pretend again that you did not have the opportunity to read it. Good afternoon Thank you for your reservation with us. We confirm your pick up time of your tour on Sat, Jan 2, 2021 will be at 10:45 a.m. in the motor lobby area of the Hotel Excellence Riviera Cancun(As per your information on the Inclusion área transportation any Hotel in la Riviera Maya is not avaible,unless you quote price before booking , The Hotel Excellence Riviera Cancun,is in La Riviera Maya it has an additional cost of $20usd per person round-trip, payable upon pick up,please we need to know if you are agree with the charge, and dont worry because we can refund you money if you are not agree, We want to provide a good service without any misunderstanding). This is the last confirmation we sent him and he kindly answered us. the next: ( confirmation time and date are at the botto ) Hello - we would like to book the transportation, but we are not comfortable providing our room number. Please let me know if we can still book or if we need to find an alternate way to get to the dock. Jaime Joswick Dec 23, 2020, 01:36 PM Hi thank you for your kind reply. You can help us as soon as you arrive at the Hotel, please let them know that a transportation is going to pick you up at 10:45 am at your Hotel,because you dont feel comforatble providing your room number to us, that way they know we are picking you up. If they dont have any problem with it, is fine with us, but as long as they know we are coming to pick you up, is about 45 minutes drive to get to you and it wouldnt be fare that we arrive and they prohibit entry to the unit. If this is much trouble you can also arrive by yourself and we can provide you with the location in Puerto Juarez. If you use whatsapp we can send you the location real time that way you arrive easy. we do this with our customers when the have their own car. Please let us know if any option is ok with you. Thanks Monica Montiel Dec 23, 2020, 01:52 PM J Hello! We can definitely do that. As soon as we arrive we will let the hotel know that you’re picking us up at 10:45am on January 2. Just to confirm, there are four of us that booked and will be requiring transportation. Thanks! Jaime Joswick Dec 27, 2020, 12:28 PM Yes is for 4 person the reservation. We see you next week! Happy New Year! Monica Montiel Dec 27, 2020, 12:32 PM I think it is not correct that you write : First off we found out after booking that transportation would be an additional $ 20 per person. All passengers are informed before during and when confirming with the option to cancel if they do not agree. Transportation is not private and certainly does not cost $ 20 usd per person, this transportation is shared and if we manage in 1 hour (as you wrote an hour each way) from your Hotel to the marina with 2 pick ups in the hotel zone, believe me that We did it in a very good time, since from your hotel it is only 45 minutes to get to Puerto Juarez The tour was not canceled at all, you were informed upon arrival that the cancellation of the snorkel, if the port captain cancels the activity is for your own safety. Can you imagine if we ignore the authorities and snorkel and an accident happens ... who do you think would be blamed? you or to us? Also as a courtesy, you should have written that you were given the option of not doing the tour and that you would have been returned to the hotel and later your refund would have been made.due to the snorkel part been cancel. We do not force anyone to get on the catamaran and do you know why? just to avoid comments like yours. Isla Mujeres is a magical island and many of our clients want more time there for 2 hours is not enough, some of them no longer return with us and stay on the island returning on their own. I want to clarify for our tripadvisor readers. There are no water taxis, there are Ferries with space for 800, 550, 300, 250 and 150 passengers. runs very 30 minutes from 9:00 am till 11:00 pm, the cost is $ 20usd round trip per person Cancun-Isla Mujeres-Cancun (Time may vary depending on where you take the Ferry) Mr. Jaime, the tour is to enjoy the drinks and a good time, we are pleased that if the drink was not strong enough for you or the people you say, they were given the extra shot ... that means that they were never denied alcoholic beverages and that you drank the amounts and times that you wanted Not all people drink alcoholic beverages very strongly, there must be a balance and if you wanted more, I am glad that we were able to give your drink that extra touch At the end of all this clarification we want to thank you for your time in expressing what you did not like, this will help us to improve the service that we have to improve, because at the end of all this it will make us better if necessary. Have a great 2021, stay safe you and your family

We thank you for your kind comment and recommendation of the tour, we are making sure everyday to give veryone a wonderful time. And we are so happy to see that we did it with you. Thanks

Mrs Abney, Im Monica and I truly belive that we do not deserve a comment like the want you wrote,first of all the captain did not have a no show, you canceled the tour 3 hours before because your husband was not feeling good. and about the refund 50% of your tour was recovered and it was refund on December 23/2020. Thank goodness for the recorded conversations and the copy - paste. Hello, We need to cancel our sailing trip to isla mueres today. Sorry for inconvenience. My husband is not feeling well. Regards, Sharon Abney Sent from my iPad Sharon Abney Dec 20, 2020, 09:20 AM Mrs. Sharon Im sorry about the situation with your husband I hope he gets better. Please let me know if you want to do the tour any other day ok? As soon as your husband feels better. Regards Monica Monica Montiel Dec 20, 2020, 09:30 AM Monica, Thank u for your response. We have already returned home last night,Dec.21st. I apologize for the last minute cancellation . He is feeling better. Is a refund still possible? I understand if it’s not possible since it’s not 24 hr notice. I appreciate your understanding and will keep your company in mind for future travel dates to your beautiful country. Have a blessed holiday! Sharon Abney Thank you Sent from my iPad Sharon Abney Dec 22, 2020, 11:46 AM Mrs. Abney Thanks God your husband is better. I will try to refund 50% ok? it was swame day of your tour, and for the tour operator is a no show. I understand the situation about what happend and I will do my best ok? Merry Christmas and a Happy New Year 2021! We hope to see you soon Regards Monica Monica Montiel Dec 22, 2020, 09:59 PM Monica, Thank you! Much appreciated! Sharon Sent from my iPad Sharon Abney Dec 22, 2020, 11:35 PM Mrs. Abney They already refund 50% of your tour ok? Happy Holiday!!!! Monica Monica Montiel Dec 23, 2020, 11:01 AM Thank u Monica! Feliz Navidad! Sharon Sent from my iPad Sharon Abney Dec 23, 2020, 12:42 PM

We thank you very much for your comment, Im makig sure to send it to the Catamaran staff because thanks to them this tour is a success, and we are more than happy to have met your expectations, we will continue to improve so that those who visit us have a wonderful afternoon. We thank you!

Thank you Miss Bullock It will be a pleasure to have you and your family back with us! Please be safe

Miss Julia Meyer. You know and there is an email that we sent you the notification because we had technical difficulties with the Catamaran and we proceeded to move the pick up to give us the necessary time to fix the problem and leave without any technical setback, Your departure was not 1 hour after arriving at the Marina, it takes time to do the check in of everybody. Please do not want to discredit our work. And regarding the time remember that all of you in the Catamaran decided the 3 of you and 15 more passengers at the time of arriving at the reef not to do the snorkel activity and the captain proceeded to take all of you directly to Isla Mujeres and then took all of you to Playa Norte. we did the 4 and a half hours of tour and it was completed without any problem or setback ( except the one we had in the morning and which was notified to you by email ahead of time) Do you know what disappoints us the most? that instead of making a complaint directly and at the moment with the Captain or the guide, you wait to put the complaint open to the public so that everyone knows that you are the only one of all the passengers who writes us a comment about our service. It is NOT fair because we ask and give notifications in advance. If someone does not agree with any procedure, we do not forced anybody to do something they do not wan to do or are not agree with. Your comment makes us stronger to continue with the quality of work that supports us to this day. And as an advice, do not wait to solve any disagreement when you are no longer physically in the place or destination, please do it at the moment because I assure you that everything has a solution and our priority will always be our clients. Please be safe and next time you are here in Cancun the tour will be on us! It will be a pleasure to have you and your friends back with us. Regards Monica

Thank you so much for your comment. We are more than happy to hear that you have a great time with us and we meet your expectations