Full Day Guided Roundtrip From Bergen To Sognefjord With Flam Railway

Dear Catherine, We're sorry to hear that your experience with this tour did not meet your expectations. However, prior booking this tour you had full description of it. This tour is designed for people who want to get to know the country in a peaceful manner without much hassle. The guide is supposed to be there to help with managing the tour, so that you could simply soak in everything that you see. On this trip you had one of our best guides Frode, and we have never had a bad review of him before, and he has never violated any quality or ethical standards of our company. Regarding your tickets - all the tickets are being pre-booked, and you had guaranteed seats on the trains, so the claim you make, simply cannot be true. The guide was trying to do his best to engage in conversations with your family, but there seemed to be some misconnection or even lack of interest. Once again, we're very sorry about your experience, however we do not believe that the claims you make have any substantial basis, and hence this does not qualify for a refund requested by you. A great deal of our other clients have enjoyed this tour, rating it with 5 stars. There are similar tours to this one available, however this is the only tour of this type which is offered with additional assistance of a guide, and hence the price of the tour.