Thermal Getaway Experience - Overnight [4 Day Tour]

• Confirmation will be received at time of booking
• Infant seats available
• No heart problems or other serious medical conditions
• Not recommended for pregnant travelers
• Near public transportation
• Stroller accessible
• Not wheelchair accessible
• Children below 8 years old are required to travel in a child safety car seat. Children between 5-7 years old are also recommended to be in a booster seat for their safety.
• COVID-19 precautions -Safety measures in place. All areas that exposed to customers are frequently cleaned & sanitised.
• Souvenir photos are available for purchase after your tour.
• The caves are accessible to those with reasonable mobility, as there are good handrails and paths. There is no wheelchair access.
• Caves average at a temperature of 16-17 degrees Celsius year round.
• Boat tour capacity is up to 23 people.
• We stay dry – the tour does not involve using a wet suit or abseiling or river rapids, it’s very easy.
• Tours are suitable for people of all ages and average fitness. Our scenic walks are short and optional. Please let our guide know at check in if you have any fitness concerns.
• We are able to accommodate a stroller or a pram, provided it is fully collapsible and can fit in the luggage compartment of our buses.
• Hell’s Gate have swimwear for both males and females for sale, subject to availability.
• This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
• Please wear comfortable clothing suitable for the conditions, walking shoes, sun protection, jacket/warm layer & essential personal items.
• You must be able to climb and descend stairs and walk on unpaved or uneven terrain.
• No photography is permitted inside the Waitomo caves, and cameras and Go Pros cannot be taken on this boat tour.
• For the bathing experience, guests can choose to bring their own bathing attire and towels or hire these items from Hell’s Gate at a small cost.
• The mud bath experience is controlled to a maximum of 20 minutes on the basis of safety.
• Guests are advised to shower before entering the pools in order to remove any makeup, sunscreen or other products applied to the skin as we cannot confirm what is in each product and therefore if a reaction with the Sulphur will occur.
• Both children and adults need to comfortable with the heat, and Hell’s Gate recommends taking regular breaks to ensure overheating does not occur.
• The list of medical conditions below highlight some of the main medical conditions where the geothermal pools may not be advised: Pregnancy, Low or High Blood Pressure, Mobility Problems, Active or Under Active Thyroid, Verruca/Warts, Heart Conditions, Epilepsy, Skin diseases/disorders, Diabetes, Metal Pins/ Plates, Claustrophobia, Ear Infections, Cancer, Recent Surgery, or Sulphur Allergies.
• If the guest has had or is suffering from any of the medical conditions, we strongly advise that they seek advice from their doctor prior to using the geothermal pools.
• It is important that children (as well as adults) drink water while bathing to keep hydrated.
• Please remove all jewellery before entering the pools as Hell’s Gate accepts no responsibility for tarnished jewellery.
• You must be at least 18 years of age and present a valid photo ID in order to consume alcohol.
• Most travelers can participate
• This is a private tour/activity. Only your group will participate
• OPERATED BY ExperienceKart

• For a full refund, you must cancel at least 7 full days before the experience’s start time.
• Any changes made less than 6 full days before the experience’s start time will not be accepted.
• For a 50% refund, you must cancel 3–6 full days before the experience’s start time.
• If you cancel less than 2 full days before the experience’s start time, the amount you paid will not be refunded.
• Any changes made less than 2 full days before the experience’s start time will not be accepted.
• Cut-off times are based on the experience’s local time.
• This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
• This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.