Rotorua Highlights Small Group Tour including Wai-O-Tapu from Auckland

We were really well looked after by our tour guide, Grant. He went out of his way to give us a wonderful day and ensure that everyone was happy. Rotorua speaks for itself as it is stunning! Only disappointment was to discover that the availability of wifi meant that we would have to pay extra to actually have it (on a day when we were still trying to be in contact with our travel agent re flights back to the UK because of changes due to the Coronavirus). Paid extra to see the park with the geysers, which was worth it.

They promised a Mercedes bus. They sent a Ford. They promised snacks, wi-fi, and cell phone charging ports; they lied again. Instead of Cheeky they should call themselves Cheapy Lying Tours. Make your own travel arrangements and go see Wai-O-Tapu on your own.

We had time enough to see all the attractions at Wai O Tapu. After this I decided to visit Paradise Wild Life Park, also a great experience. Melissa is an excellent tour guide and very helpfully.

Great tour! Long day. Mike was very knowledgeable and experienced. Would have liked to know beforehand that both tepuia and wai otapo were recommended, rather than told to buy the second attraction the day of the tour

I would not suggest to use "Cheeky Kiwi Travel". In all the tours we used for NZ, each and everyone of them were professional, well educated in tourism and reasonably priced. I think Cheeky Kiwi Travel was a family run business that ran it as nothing but a business operation. Here's an account of why I'm writing this 1) Although my booking was made & confirmed on 7th Nov for 2 people, the company sent an email on 16th Nov to say they haven't made enough numbers and would be cancelling my booking for 19th Nov and would provide a full refund. They provided alternative tours (ran by themselves) for the same date which I wasn't interested in, as I set out what I wanted to see and do before arriving into NZ. They didn't consider providing alternative dates for the rest of my duration. I had to propose that before someone came back to me to confirm that. I had to switch another tour for the only alternate date available which cost me $60 out of my own pocket, which I made a point to inform "Cheeky Kiwi Travel" on email but no one responded to that, not even as a form of remorse. 2) When the driver finally arrived and had us standing on the main road of our hotel on a cold early Saturday morning, they 20 mins late and had only picked up one other passenger, which meant we were going to be significantly late going forwards. 3) The driver (and her chaperone) had no experience of the city and how to get around, but used two gps to get around as they were lost by the 'new one way system' of the city. As it happens, the two individuals later identified themselves as husband and wife. 4) They had no idea where the intercity bus terminal was and what WAS the Intercity bus! 5) They had no depth of knowledge aside of what they had memorized about the road they took to get to our destination or the place they were going. They had no knowledge or understanding on the history of New Zealand nor Māori culture, when asked but made a point to google such in the vehicle whilst driving. They were however extensively knowledgable and forthcoming about the farming & dairy industry because they were once farmers themselves. 6) They weren't considerate to the foreign passengers where english wasn't their first language. They basically used sentences like 'would you like an upgrade to visit the geysers' rather then saying, it's an extra $40 to see the Geysers, would you like to go too? 7) There is MORE... They basically ripped me off $444 and I'm not happy.